Job Description

We are seeking a dynamic experienced Senior Human Resources Manager to join Workplace Experience Group. This role is responsible for leading HR initiatives, fostering positive employee relations, and ensuring compliance with employment laws, company policy, and collective bargaining agreements. The ideal candidate will be a proactive HR partner to the national account team and a trusted advisor to employees.

Job Responsibilities

• Lead and manage HR operations across multiple client locations, ensuring alignment with organizational goals.
• Provide guidance to people leaders across the multi-site portfolio on matters of employee relations, performance management, and disciplinary processes.
• Oversee talent acquisition, onboarding, performance management, and employee development initiatives.
• Maintain consistent and clear lines of communication with leaders within the portfolio, sharing relevant company policy changes and updates, legal considerations, and organization requirements as necessary to ensure compliance with federal, state/provincial, and local employment laws and regulations.
• Partner with leadership to drive employee engagement, retention, and organizational culture.
• Conduct investigations and resolve complex employee relations issues with discretion and fairness.
• Analyze HR metrics and provide insights to support data-driven decision-making.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or related field
• Minimum of 5-7 years of progressive HR experience, with at least 3 years in a unionized environment; preferably with multi-site experience
• Ability to travel 40-50%
• Strong knowledge of labor laws, collective bargaining processes, and union contract administration
• Builds trust and credibility with stakeholders at all levels through clear, empathetic, and persuasive communication
• Excellent interpersonal, negotiation, and conflict-resolution abilities
• Ability to work effectively in a fast-paced, dynamic environment
• An innate desire to provide exceptional hospitality experience to our clients
• Proven ability to communicate effectively, both in writing and verbally, including timely follow-through and capability to communicate with leaders at all levels
• Demonstrates integrity, fairness, and accountability in all HR practices and decisions

Preferred Qualifications:

• HR certification (e.g., SHRM-SCP, SPHR, CHRL)
• Experience in a multi-site or global organization
• Strong familiarity with HRIS platforms and data analytics tools

Education

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