Job Description

Medix Infusion is seeking a dedicated and detail-oriented Scheduling Coordinator to join our team. As a Scheduling Coordinator, you will be responsible for scheduling, rescheduling, and canceling patient infusion appointments. The Scheduling Coordinator must communicate professionally with referral sources and patients and will work closely with the Insurance, Intake, Pharmacy, and Clinical departments in managing patient care while promoting compassionate high-quality standards.

This is a role at our corporate office, open Monday through Friday, from 8:00 AM to 8:00 PM. You’ll be part of a supportive, close-knit team in a dynamic, fast-paced environment that is deeply focused on delivering exceptional, patient-centered care.

There is a mileage rule to the corporate office to be considered a work from home role.

Medix Infusion is a technology-driven healthcare platform enhancing patient care and access to infusion therapies, specializing in disease management and infusion pharmacy services for chronic and acutely ill patients, especially in underserved communities. We offer personalized home and in-suite infusion therapies, ensuring convenience and comfort. Our expert team provides a comprehensive range of treatments, including anti-infectives, biologics, IVIG, and other injectables, making each patient’s journey as smooth as possible.

Key Responsibilities:

• Schedule and reschedule patient appointments according to physician orders.
• Cancel appointments as directed and complete appropriate patient follow-up.
• Review patient medical records and orders prior to upcoming appointments to ensure orders are valid, future appointments are scheduled, and overbooking has not occurred.
• Update schedules as changes occur and follow up with any identified deficiencies in the scheduling process.
• Document timely and accurately in the EMR system.
• Coordinate patient care with multi-disciplinary teams, including pharmacy, insurance, and third-party entities.
• Communicate new patient appointments with referral sources.
• Complete follow-up tasks as assigned.
• Assure work is completed in a timely manner to prevent delays in patient care.
• Attend departmental meetings and in-services as requested.
• Assist with the orientation and training of staff.
• Demonstrate courteous, compassionate, and professional behavior at all times.
• Be proficient in computer skills, including Outlook, Microsoft Teams, Word, and Excel.
• Perform all other assigned duties.

Required Qualifications:

• High school diploma or equivalent.
• Experience in medical insurance verification, patient scheduling, as a Medical Assistant, or other healthcare environment required.
• Medical Assistant with 2 years office experience preferred.
• Strong verbal and written communication skills.
• Must be organized and work well under fast-paced conditions.

The physical demands described here are representative of those that must be met by an employee to successfully perform the primary functions of this job. While performing the duties of this job, the employee may be required to frequently stand, walk, sit, bend, twist, talk, and hear. There may be prolonged periods of sitting, keyboarding, and reading. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include reading, distance, computer, and color vision. Talking and hearing are essential to communicate with patients, vendors, and staff.

Why Join Us?

• Compassionate Team: Join a dedicated team focused on exceptional patient care.
• Supportive Environment: Thrive in a positive work culture with growth opportunities.
• Competitive Compensation: Enjoy a comprehensive benefits package and competitive pay.
• Excellent Culture: Rated highly by our employees (NPS Score).
• Patient-First Approach: We treat others as we want ourselves or our families treated.
• Integrity: We are committed to doing the right thing in all situations.
• Team-Oriented: Work in a collaborative environment with an emphasis on positive intent.
• Comprehensive Benefits: Health and life insurance, voluntary dental/vision insurance.
• Retirement Savings: 401(k) plan with company contributions.
• Paid Time Off: Enjoy paid holidays and vacation time.

Medix Infusion offers a dynamic work environment, opportunities for professional growth, rewarding career challenges, and competitive compensation. We are an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law.

Medix Infusion will only employ individuals who are legally authorized to work in the United States. Any offer of employment is conditioned upon the successful completion of pre-employment screenings.

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