Job Description

Order Fulfillment/Account Manager

Location: Richmond, CA

Employment Type: Direct Hire

Schedule: Hybrid (In-office Tuesday and Thursday, every other Wednesday)

Hours: 7:30 AM – 4:30 PM (flexibility for early starts or occasional overtime)

Compensation: $29–$35 per hour

Start Date: ASAP

Responsibilities

• Manage end-to-end order entry and fulfillment with a strong focus on accuracy
• Organize and process complex orders, often consisting of 10–60+ line items
• Handle multiple purchase orders simultaneously (typically 4+ POs per account)
• Coordinate product requirements across dry, frozen, and wet goods , ensuring correct packaging and container separation
• Maintain strong relationships with customers and buyers, serving as a reliable point of contact
• Identify and resolve order discrepancies or unique fulfillment challenges
• Ensure data accuracy within the ERP system and across internal documentation
• Collaborate cross-functionally to ensure timely and accurate delivery

Qualifications

• 2+ years of experience in order fulfillment, account management, or a similar role
• Hands-on experience with ERP systems (xTuple and Just Foods preferred)
• Strong attention to detail and commitment to order accuracy
• Experience handling high item-count orders and multiple POs
• Comfortable speaking directly with buyers and customer-facing stakeholders
• Background in the food industry or industrial products strongly preferred
• Proven tenure in past roles.

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance

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