Job Description

About the Opportunity

A premier longevity and preventive wellness practice in Fort Lauderdale is seeking a polished, professional Medical Front Desk Assistant to serve as the welcoming face and communication hub of the organization.

This high-touch, concierge-style medical practice focuses on longevity medicine, advanced diagnostics, and personalized wellness services. The ideal candidate will thrive in a structured, fast-paced environment where professionalism, organization, and exceptional service are essential.

Position Overview

The Medical Front Desk Assistant is responsible for scheduling, member communication, and front-office coordination. This role is strictly administrative and does not include clinical responsibilities.

This individual ensures every client interaction is seamless, warm, organized, and aligned with elevated service standards. You will serve as the primary point of contact for scheduling and communication while supporting operational efficiency behind the scenes.

This is an ideal opportunity for someone with medical office or concierge healthcare experience who takes pride in delivering an exceptional front-office experience.

Key Responsibilities

Member Scheduling & Coordination

• Schedule medical visits, wellness assessments, coaching sessions, IV therapy, and diagnostic testing
• Confirm appointments and manage schedule changes efficiently
• Send preparation instructions and appointment reminders
• Monitor provider calendars and optimize appointment flow
• Coordinate both virtual and in-person visits

Member Communication

• Serve as the primary communication liaison via phone, text, and email
• Respond promptly and professionally to scheduling inquiries
• Route clinical questions appropriately to the medical team
• Maintain a warm, concierge-style tone in all communications
• Follow up regarding upcoming appointments and required documentation

Front Desk & Office Operations

• Greet clients warmly and ensure a professional, welcoming environment
• Maintain organized schedules, records, and documentation
• Ensure confidentiality of protected health information (HIPAA compliance)
• Assist with intake paperwork and digital forms
• Maintain front desk organization and presentation

Administrative Support

• Manage EMR and scheduling systems
• Track cancellations, no-shows, and reschedules
• Assist with light reporting and documentation
• Ensure all pre-visit documentation is completed prior to appointments

Qualifications

Required:

• 1–3 years of experience in a medical office, concierge practice, or healthcare setting
• Strong scheduling and organizational skills
• Professional phone and written communication abilities
• High attention to detail
• Comfort using EMR systems and scheduling software
• Proficiency in Microsoft Office (Outlook, Excel, Word)
• Ability to multitask in a fast-paced environment

Preferred:

• Experience in concierge medicine, wellness, or executive health
• Familiarity with HIPAA regulations
• Experience with Mindbody or similar scheduling systems

Key Competencies

• Warm, polished, and professional demeanor
• Exceptional organizational skills
• Calm under pressure
• Discretion and confidentiality
• Service-oriented mindset
• Strong written and verbal communication

Physical Requirements

• Prolonged sitting and computer use (75–100%)
• Occasional standing and walking

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