Job Description

Do you want to make an impact on the world around you? The work we do at Kyra Solutions directly impacts government entities and the citizens they serve. In Transportation practice, our solutions are designed to save lives on the roadways and in our Regulatory practice, we are designing solutions to make government digital for your accessibility. Kyra works hard to offer long-term growth potential, competitive wages, and continuous professional development for our employees.

Title: IT Technical Support (Help Desk) Specialist (On-site & Full-Time)

Location: Ocoee, FL || Duration: Full-Time

Required Skills and Experience

• This is 100% onsite position.
• The working hours will be 11:30 a.m.- 8:00 p.m.
• The IT Technical Support (Help Desk) Specialist position is responsible for entry-level support of all computer systems within the organization.
• This position reports to the IT Technical Support Supervisor and may work on a different shift schedule.
• Responsible for handling first response calls to the Help Desk (phone, e-mail, and online), logging the initial call, and detailing the response given to each user.
• Participate in on-call rotation to ensure 24/7 support coverage.
• Troubleshoots original call via telephone or in person contact and responds in person when problem cannot be fixed remotely.
• Assists in the inventory of all computer system hardware parts monthly to ensure is operating at one hundred percent (100%).
• Performs functions as directed by the management and IT Technical Support Supervisor to include any routine and non-routine functions.
• Informally trains users in basic computer skills when needed.
• Installs and loads all functions of any new workstation when purchased, to include the communications link to the network systems.
• Creates weekly report on all Help Desk calls and responses to include fixed and outstanding items with details on what replacement parts were needed.
• Daily monitoring of video walls and supplemental displays to comply with one hundred percent (100%) system availability.
• Weekly patch management and anti-virus monitoring of all desktop computers.
• Performs any additional tasks as assigned by management team.
• Performs all other tasks assigned by the Department.
• Good interpersonal skills.
• Ability to clearly communicate technical information in layperson s terms.
• Ability to work alternate work schedules and be on-call twenty-four (24) hours/day.
• Ability to create daily, weekly, monthly, and yearly reports regarding system availability and Help Desk calls.
• Ability to coordinate real-time activities and priorities.
• Direct experience with the day-to-day operations of a similar center.
• Perform other related duties as assigned.
• Ability to lift up to 50 pounds.
• Based on the client requirements and business needs the shift schedule may be modified.

Education

• Secondary education in computer science or the equivalent of 1 year of experience in desktop support or similar responsibilities.

If you are interested in furthering your career with Kyra and help us improve the way governments serve their citizens, please send your resume, and make sure to include salary expectation, availability, and contact information. You do not want to miss this opportunity!

Why Kyra?

Founded in 1997, Kyra Solutions is a national leader of transportation technology and regulatory solutions in government. We specialize in the art and science of digital transformation in government. Our commitment to providing the highest level of service and tailored solutions has supported our consistent double-digit growth for over a decade. We are headquartered in the greater Tampa Bay area with other offices across Florida and an innovation center in Silicon Valley, CA. Because of our dedication to our employees, we have won one of the Best Companies to Work for in Florida 3 years in a row by Florida Trend magazine. Kyra has won numerous other awards including the coveted INC magazine's recognition as one of America's Fastest Growing Companies several years in a row. Kyra's commitment to our employees, to best practices in project management and business analysis, and to solution development has led to our achievement in becoming the first Project Management Institute certified company in Florida. Our proven successful track record has resulted in several prestigious awards including the State of Florida's Diversity Business of the Year Award. We are proud to be a sponsor for the TaxWatch Productivity Awards and partner to Florida TaxWatch.

Background & References

Verifiable professional references will be required along with the resume; however, references will be checked/contacted after the interview and before the project starts. Level two background check will be done on the selected candidate for employment, criminal (State & Federal), education, and others as mandated by the client. Please make sure your resume and all other information provided are accurate. Any misrepresentation will mean permanent disqualification by the client. Equal employment opportunity employer.

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