Job Description

About the job

Russell Tobin is hiring on behalf of a client seeking a highly organized and proactive IT Service Desk professional with a minimum of 3 years of experience. This role involves providing high-level technical support to end users across the organization and is ideal for someone who thrives in a fast-paced environment. The successful candidate will demonstrate strong problem-solving skills and the ability to troubleshoot and resolve hardware, software, and system issues.

Work Schedule: On-site

South Jordan, UT

6-12-Month Contract

$22–$25/hour

Key Responsibilities

Serve as the first point of contact for IT Service Desk support requests
Provide phone, chat, and in-person support to end users
Troubleshoot and resolve hardware, software, and system issues
Log and track incidents using a ticketing system
Perform incident triage, diagnosis, resolution, and escalation
Deliver excellent customer service with empathy and urgency
Document issues, resolutions, and processes accurately
Support enterprise applications and infrastructure components
Install, configure, and maintain hardware, software, and peripherals
Collaborate with internal teams to resolve complex technical issues
Maintain professionalism in high-pressure situations

Qualifications

Minimum 3 years of IT support / service desk / help desk experience
Strong troubleshooting skills (hardware & software)
Experience with ticketing systems (ServiceNow, Remedy, Jira, etc.)
Excellent communication and customer service skills
Ability to diagnose and resolve technical issues quickly
Experience working in fast-paced, high-volume environments
Strong attention to detail and documentation skills
Self-motivated with ability to work independently
High school diploma or GED required

Important Details

Shift work required (evenings, weekends, holidays)
Fast-paced, high-volume IT support environment
Customer-facing role (phone, chat, in-person)
Focus on first-call resolution and user satisfaction
Opportunity to work with enterprise-level systems and tools

What We Offer

Pride Global offers eligible employees a comprehensive benefits package, including:

Medical, dental, and vision coverage
Supplemental insurance (accident, critical illness, and hospital indemnity)
401(k) retirement savings plan
Life and disability insurance
Employee Assistance Program (EAP)
Legal support services
Auto, home, and pet insurance options
Employee discounts with preferred vendors

If you are a customer-focused and tech-savvy professional who enjoys troubleshooting and supporting end users in a dynamic environment, we encourage you to apply.

#Hiring #ITSupport #HelpDesk #ServiceDesk #TechSupport #RussellTobin

#OnsiteJobs #PrideGlobal

Job Tags

Contract work, Shift work, Weekend work, Afternoon shift

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Information Technology Service Desk Job at Russell Tobin, South Jordan, UT

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