Customer Service Representative Job at Frontline Source Group - Nationwide Staffing & Executive Sea..., Dallas, TX

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  • Frontline Source Group - Nationwide Staffing & Executive Sea...
  • Dallas, TX

Job Description

Our client, a well-established environmental services company with over 20 years in business, is seeking a Customer Service Representative to join their Dallas team. This is a contract-to-hire opportunity offering long-term growth potential within a stable and service-driven organization.

About the Role

The Customer Service Representative plays a key role in delivering exceptional customer experiences. This individual will manage inbound inquiries, proactively identify solutions, and ensure issues are resolved efficiently and professionally.

If you have a “figure it out” mindset and thrive in a fast-paced environment, this opportunity is for you.

Key Responsibilities

  • Respond to customer inquiries via phone and email with professionalism and urgency
  • Assess customer concerns, identify needs, and provide effective resolutions
  • Resolve issues quickly while keeping customers informed throughout the process
  • Document interactions and solutions accurately in the CRM system
  • Collaborate with internal departments and external partners to ensure seamless service delivery
  • Monitor open cases and follow up to ensure full resolution and customer satisfaction
  • Generate reports and track service metrics as needed
  • Support field employees by coordinating logistics and shipping materials to stores and drivers
  • Escalate complex issues appropriately while maintaining ownership of the customer experience

Qualifications

  • High school diploma or equivalent
  • 2–3 years of customer service or support experience
  • Strong problem-solving skills with the ability to work independently
  • Excellent phone and email communication skills
  • Ability to adapt communication style and de-escalate challenging situations
  • Strong multitasking, prioritization, and time management abilities
  • Familiarity with CRM systems (ServiceChannel experience a plus)
  • Working knowledge of Microsoft Excel and ability to learn new software quickly
  • Bilingual skills a plus

Benefits While on Contract

We offer more than traditional staffing support, including:

  • Access to a comprehensive benefits plan
  • Paid Time Off (accrual-based)
  • Weekly direct deposit

Benefits Upon Hire with Client

  • Medical
  • Dental
  • Vision
  • Paid Time Off

Job Tags

Contract work

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