Job Description

Support Planner

Job Type: Full Time

Work Schedule: 8:00am- 5:00pm, Monday through Friday (flexible as needed)

Work Environment: This is a hybrid position - work from your home office (with local community visits).

Total Care Services, Inc. is hiring a Support Planner / Case Manager to provide service coordination and care planning for individuals receiving Home and Community-Based Services (HCBS) across Maryland.

This hybrid role combines remote work with in-person client visits , ideal for professionals in human services, social work, or case management who are passionate about helping others live independently.

Key Responsibilities

• Conduct client assessments and develop Individualized Service Plans (ISP)
• Coordinate HCBS, Medicaid Waiver, and community-based services
• Serve as a client advocate to ensure health, safety, and independence
• Connect clients with local providers and community resources
• Monitor service delivery and ensure compliance with care plans
• Maintain accurate documentation and case notes
• Assist with waiver eligibility and renewals
• Resolve service issues and support client goals

Qualifications

Required:

• Bachelor’s degree in Human Services, Social Work, Psychology , or related field
• Experience in case management, service coordination, or care planning
• Strong written documentation and communication skills
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Valid driver’s license, reliable transportation, and auto insurance
• Ability to travel locally throughout Maryland
• Authorized to work in the U.S.

Preferred:

• Experience with HCBS, Medicaid Waivers, or developmental disabilities
• Knowledge of Maryland Department of Health programs

Compensation & Benefits

• Salary: $60,000/year + bonus opportunity
• Hybrid work environment (remote + community visits)
• Public Service Loan Forgiveness (PSLF) eligible employer
• Medical, Dental, Vision insurance
• 401(k) & retirement plan
• Paid Time Off (PTO)
• Flexible Spending Account (FSA)
• Company-paid Life, AD&D & Short-Term Disability
• Employee Assistance Program & referral bonuses
• Birthday off with pay.

Schedule

• Monday–Friday, 8:00 AM – 5:00 PM
• Flexible based on client needs

About Us

Total Care Services, Inc. is a nonprofit organization providing Supports Planning and case management services across Maryland. We help individuals access critical healthcare and community resources to live safely and independently.

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