Job Description

Born from Loloi Rugs – an industry leader that has been trusted by thousands of the world’s top designers and retail stores – Joon Loloi is an e-commerce retail destination delivering an insider's perspective on home furnishings. Our online selection of furniture, rugs, lighting, and décor is a combination of exclusive in-house design, signature trademarks, and expertly curated pieces for every room and everyone.

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Protect yourself from potential fraud and verify the authenticity of any job offer you receive from Loloi. Rest assured that we never request paymenst or demand any sensitive personal information, such as bank details or social security numbers, at any stage of the recruiting process. To ensure genuine communication, our recruiters will solely reach out to applicants using an @loloirugs.com email address. Your security is of paramount importance to us at Loloi, and we are committed to maintaining a safe and trustworthy hiring experience for all candidates.

We are looking for a Business Operations Analyst to serve as a strategic liaison and workflow strategist focused on the digital customer journey. This role requires a high degree of technical proficiency in predictive modeling and data synthesis, combined with a sharp eye for operational design.

In this role, you are the primary facilitator of the customer’s digital experience. You will identify friction in our engagement systems, design the functional workflows to resolve them, and build robust forecasting models that help the executive team predict performance within our digital and marketing ecosystems. You are the bridge between granular customer data and high-level strategic action.

Responsibilities

Reporting, Analytics & Executive Synthesis:

• Visual Intelligence: Develop and maintain high-impact Tableau dashboards to track Digital, Marketing, and Customer Engagement metrics (Web conversion, Traffic patterns, Attribution, and Retention).
• Contextual Storytelling: Move beyond the "what" to explain the "why." You translate raw customer and web data into business narratives that empower leadership to make informed, data-driven decisions.
• Executive Synthesis: Distill complex granular findings and robust forecasting models into concise, actionable insights for the executive leadership team.

Business Operations & Workflow Facilitation:

• Friction Identification: Proactively identify points where customer-facing systems (Marketing, CX, Digital) are not collaborating effectively or where logic gaps are impacting the user experience.
• Workflow Design: Define and document "As-Is" and "To-Be" functional processes. You help build the blueprints for how our systems (HubSpot, Narvar, Storefront) should interact to achieve customer engagement goals.
• Forensic Investigations: Use SQL to hit the database directly for time-sensitive investigations into customer behavior anomalies, performance shifts, or data quality issues.

Digital Ecosystem & Liaison Support:

• Predictive Modeling: Build and maintain robust forecasting models for web traffic, digital conversion patterns, and customer engagement cycles.
• Requirements Engineering (BRD Ownership): Act as the lead translator between functional business areas (Marketing/CX) and technical teams, turning business needs into precise Business Requirement Documents (BRDs).
• UAT Design & Validation: Define test cases and lead User Acceptance Testing for new storefront or engagement features, ensuring the final build delivers the intended business value.

Intersection with Technical Teams

• With Marketing & CX: You identify friction in their workflows and provide the analytical forecasting needed to optimize acquisition and retention strategies.
• With Digital Product & IT: You provide the Functional Requirements and Workflow Blueprints . They handle the technical implementation; you validate that the result hits the business mark.
• With Executive Leadership: You provide the synthesis, turning granular digital and customer data into a clear, forecasted signal for decision-making.

What You Will NOT Do (The Boundaries)

• No IT Infrastructure: You do not manage servers, database schemas, or system hardware.
• No Site Engineering: You do not manage site code, page load speeds, or technical software bug fixes.
• No Direct Campaign Execution: You do not execute ad buys or manage social media; you analyze and facilitate the systems that support them.

Experience, Skills, & Ability Requirements

• 3+ years of experience working with Tableau Desktop, including developing visualizations, dashboards, calculated fields, and parameters
• Strong understanding of data visualization principles and best practices to effectively communicate data insights
• Proficiency in SQL for querying and manipulating data within relational databases to support efficient data extraction and transformation
• Experience in data analysis, interpretation, and reporting, with the ability to translate data into actionable business intelligence
• Strong data preparation and hygiene skills to ensure accuracy and consistency in reporting
• Excellent written and verbal communication skills, including the ability to present findings and data storytelling to stakeholders at all levels
• Ability to collaborate with cross-functional teams to gather requirements and align reporting with business objectives
• Experience with Tableau Cloud and Tableau
• Bachelor's degree in a related field (e.g., Business Analytics, Computer Science, Information Systems)

What We Offer

• Health, dental, and vision benefits
• Paid parental leave
• 401(k) with employer match
• A culture of meritocracy that fosters ongoing growth opportunities
• A stable, growing family-owned company that looks after its employees

Loloi Rugs does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. We seek a diverse pool of applicants and consider all qualified candidates regardless of race, ancestry, color, gender identity or expression, sexual orientation, religion, national origin, citizenship, disability, Veteran status, marital status, or any other protected status. If you have a special need or disability that requires accommodation, please let us know.

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